This Privacy Policy together with the rules of using the website https://velym.co.uk governs the use of the website velym.co.uk (hereinafter - the Website).
With this privacy policy, we inform you about the main purposes of collecting and processing personal data, explain how long they are stored, to whom they are transferred, what rights the data subjects have and where to turn to in order to implement them or other issues related to data protection personal data processing.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@velym.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
VIVIDURÉ LTD, is guided by the following basic principles of data processing:
personal data is collected only for clearly defined and legitimate purposes;
personal data is processed only lawfully and fairly;
personal data is updated on an ongoing basis;
personal data is stored securely and no longer than required by the established purposes of data processing or legal acts;
personal data is processed only by employees of the Company who have been granted such permission due to their official functions or by duly authorised data processors.
CONCEPTS
1.1. Data administrator - Gustavas Skorobogatovas.
1.2. Data subject – any natural person whose data is processed by the Company. The Administrator collects only the data of the data subject that is necessary for the Company's operations and/or visiting, using, browsing the Company's websites, Facebook, Instagram, etc. (hereinafter referred to as the Website). The company ensures that the collected and processed personal data will be safe and will be used only for the specified purpose.
1.3. Personal data - any information directly or indirectly related to the data subject whose identity is known or can be directly or indirectly determined using relevant data. Processing of personal data is any operation performed on personal data (including collecting, recording, storing, editing, modifying, granting access, submitting applications, transferring, archiving, etc.).
1.4. Consent - any voluntary and consciously expressed confirmation by which the data subject consents to the processing of his personal data for a specific purpose.
DATA SUBJECT RIGHTS REQUESTS
Depending on your location (the jurisdiction in which you are a resident), you may have different data subject rights available to you. These may include requests for access, erasure, rectification/correction, to opt out of receiving marketing emails or texts, object to our use of your email address or phone number for advertising, etc. To submit a Data Subject Rights requests for your jurisdiction via info@velym.co.uk
You can also tell us to stop sending you email and text messages by following the opt-out instructions sent with these communications. Please be aware that we may need to keep certain information to honor your choices (e.g., if you tell us to stop sending marketing emails, we will need your email address on file so that our systems remember that you no longer wish to receive marketing communications to that email address).
Also, there are some situations where we may be unable to grant your request (e.g., deleting transaction data where we have a legal obligation to keep it, or for fraud prevention, security, or to protect the privacy of others, or for the establishment, exercise, or difense of legal claims, among other things).
SOURCES OF PERSONAL DATA
How We Collect Personal Data
2.1. We collect personal data about you in many ways and from many places. Some of the personal data we collect may include personal data that can be used to identify you; for example, your name, email address, telephone number, or postal address. In some jurisdictions, things like IP address or cookie and mobile device identifiers may also be considered personal data.
2.2. You Share it Directly
You give us your personal data when signing up for an account on our websites or mobile apps or by calling or emailing us. We may ask for things like your name, email or home address, date of birth, payment information, your age, gender, the number of people in your family, and the way you want us to send you information about our products and services—for example, to your home address, email address, or by texting you.
2.3. You Interact with Websites & Emails
We may use technologies that automatically collect information when you visit our sites, view our advertisements, or use our products or services. For example, we use cookies (a tiny file stored on your computer’s browser) to tell us what browser and operating system you are using, your IP address, and about your online activities such as web pages you visit, links you click, or whether you have or have not opened an email from us.
2.4. You Use Mobile Apps & Other Devices
To give you the best possible user experience, we may use technologies that collect information from your phone when you use our mobile apps or our “smart” devices in your home. You consent to this when downloading the app or installing household internet connected devices. This information could include your mobile phone or other device advertising ID, information about your phone’s operating system, how you use the app or device, your physical location, and other information that is considered personal data in some jurisdictions. You will get a pop-up notice on your phone or device that gives you the option to accept or reject allowing us to know your precise geolocation (exactly where you are standing or where you are accessing the internet) or to collect or access other personal data, as required by the applicable laws.
2.5. You Connect with Partners or Third Parties
We may get information that other companies share with or sell to us. For example, you may have given consent for another company to share your personal data with us when you signed up for telecom services or a retailer loyalty points program. Where possible, we may also collect personal data from publicly available sources, such as from internet postings, blog entries, videos, or social media sites. We may also receive personal data from other companies, such as consumer data resellers, who are in the business of collecting or aggregating information about you sourced from publicly available databases (in line with local legal requirements as applicable) or from consent you have given to their use and subsequently our use of your personal data. This might include information about your income level, age, gender, number of people in your family, and products you have bought on the internet or from stores in your neighbourhood.
PROCESSING OF PERSONAL DATA
3.1. By providing the Company with personal data, the data subject consents to the Company using the collected data to fulfill its obligations towards the data subject, to provide the services expected by the data subject.
3.2. The company processes personal data for the following purposes:
3.2.1. Data on orders (organisation and implementation of the conclusion and performance of the contract, public procurement proceedings)
We collect personal data that you provided to us when purchasing goods on the velym.co.uk website.
First name(s), surname(s);
Contact details (telephone number, e-mail address);
Goods delivery address;
Payment details (including but not limited to bank account number);
IP address
Purchase history
Date of birth
3.2.2. Registration data (The processing of such personal data takes place in accordance with the agreement for the use of the velym.co.uk website concluded between you and velym.co.uk)
Mandatory registration data:
e-mail address.
Alternate data (data that you provide at your discretion):
First name(s), surname(s);
Phone number
Date of birth
Delivery address
By creating a velym.co.uk account, you can provide additional personal data that is not necessary to use the velym.co.uk website
General Ways We Use Personal Data
We use your personal data to help us meet our purpose of touching and improving the lives of people like you every day around the world. For example, we use your information to:
- Perform services for you
- Identify and authenticate you to our different marketing programs and websites
- Administer and maintain our financial incentive, rewards, discounts (e.g., price or service coupons) and loyalty programs (collectively, “Rewards Programs”)
- Respond to your questions or requests for information
- Provide customer service
- Send transactional messages (such as account statements or confirmations)
- Send marketing communications about our products or services (or the products or services of our partners), survey, and invitations
- Process your payment for the products you buy from us
- Process and issue refunds and collections
- Send you products or samples you have requested
- Help you manage your Velym.co.uk site or app preferences
- Allow you to enter our contests or sweepstakes
- Interact with you on social media
- Better understand your interests and preferences and serve you and others like you with relevant offers and communications
- Serve you with relevant ads and serve others, who, having a profile like yours, may be interested in hearing from us, with relevant ads through custom audiences and look-alike audiences. For example, we may upload your hashed email address into a social media service and ask that social media service to send our ads to you and to people who have similar interests as you, including in other countries, based on data it has about you and about other people
- Measure and track the effectiveness of advertising campaigns
We also use your personal data for internal business purposes such as:
- Quality control, training, and analytics
- Safety maintenance and verification
- System administration and technology management, including optimising our websites and applications
- Security purposes, including detecting threats and protecting against malicious or fraudulent activity
- Record keeping and auditing interactions with consumers, including logs and records maintained as part of transaction information
- Risk management, audit, investigations, reporting and other legal and compliance reasons
We may also use your personal data to better understand you, including:
- For internal research
- To design and develop products, services and programs that delight our consumers
- To identify prospective consumers
3.2.3. Cookies
Browsing history and behaviour on velym.co.uk
How We Use Cookies
Cookies are small files sent to your computer as you surf the web. They store useful information about how you interact with the websites you visit.
We use cookies in several ways, such as:
- to allow you to browse the website and use its features
- to serve you with relevant advertising and measure the effectiveness of such advertising
- to ensure that you are not shown an ad more than you should be (called “frequency capping”)
- to learn more about the way you interact with VELYM content
- to help us improve your experience when visiting our websites
- to remember your preferences, such as a language or a region, so there is no need for you to customize the website on each visit
- to identify errors and resolve them
- to analyse how well our websites are performing
3.2.4. Communication options (The website velym.co.uk is used on the basis of an agreement concluded between you and velym.co.uk.)
This includes your choices about receiving our marketing offers and your communication choices. We provide you with the ability to control the various optional types of communications we provide, including opt-in and opt-out options. In addition, you will occasionally receive necessary messages from the velymofficial.pl website when we provide the services and content you request or when we need to inform you about important issues related to the website.
We collect the following data about you:
First name(s), surname(s);
Contact details (telephone number, e-mail address).
The history of your publicly expressed opinions on goods sold on velymofficial.pl
Wish List
History of communication between us and you
IP address
Cart details
Survey response history
Also your purchase data, order history, payment history.
In addition, depending on the services provided by velymofficial.pl, additional personal data may be collected related to your use of the velymofficial.pl website.
3.2.5. Administration of inquiries, comments and complaints. For this purpose, the following data is processed:
Name names);
Contact details (telephone number, e-mail address);
Content of the question, comment or complaint.
3.2.6. Analytics data (based on legitimate interest)
We strive to make the use of our website as simple and convenient as possible for you, which is why we conduct an analysis of your activities, during which we analyze and process your personal data:
Purchase history
Browsing history
Payment history
Reviews of purchased products
Answers given during surveys
History of communications between you and us, including e-mails and phone calls.
3.2.7. Marketing data (based on your consent)
In order to present you with general offers of our products and lotteries, promotions and projects organized by us, we process the following personal data:
First name(s), surname(s);
Contact details (telephone number, e-mail address);
3.2.8. The content you provide (Based on the contract concluded between you and velym.co.uk for the use of the velym.co.uk website.)
You can share content on velym.co.uk.
We collect the content you create and upload it to our website. Remember that you are the one sharing content publicly, so you are solely responsible for the content you share.
3.2.9. For debt management. For this purpose, the following data is processed:
First name(s), surname(s);
Personal code / date of birth;
payment history;
Address;
Other debt-related information.
PROVISION OF PERSONAL DATA
4.1. The company undertakes to comply with the obligation of confidentiality towards the data subjects. Personal data may be made available to third parties only when it is necessary to conclude and perform a contract for the data subject or for other legitimate reasons.
4.2. The Company may transfer personal data to its data processors that provide services to the Company and process personal data on behalf of the Company. Data processors have the right to process personal data only in accordance with the Company's instructions and only to the extent that it is necessary for the proper performance of the obligations set out in the contract. The company uses only data processors who sufficiently ensure the implementation of appropriate technical and organisational measures so that data processing meets the requirements of the Regulation and ensures protection of the rights of data subjects.
4.3. The company may also transfer personal data in response to requests by a court or state authority to the extent necessary for the proper implementation of applicable laws and orders of state authorities.
4.4. The company guarantees that personal data will not be sold or rented to third parties.
PROCESSING OF PERSONAL DATA OF MINORS
5.1. Persons under the age of 14 may not provide any personal information via the Company's website. If a person is under 14 years of age, in order to use the Company's services, prior to providing personal data, it is required to submit a written consent of one of the representatives (father, mother, guardian) to the processing of personal data.
PERIOD OF STORAGE OF PERSONAL DATA
6.1. Personal data collected by the Company are stored in printed documents and/or in the Company's IT systems. Personal data is processed no longer than it is necessary to achieve the purposes of data processing or no longer than it is required by the data subjects and/or provided for by law.
6.2. You have the right to request the cessation of processing and deletion of your personal data. Your personal data will be deleted after receiving your request.
6.3. We are sorry, but your personal data will not be removed from our database if, after receiving your request, we determine that:
6.3.1. Your personal data is necessary to achieve the purposes for which it was collected or processed;
6.3.2. you have not withdrawn your consent to the processing of your personal data;
6.3.3. you have not consented to the processing of your personal data, but such data processing is necessary for the implementation of our legitimate interests;
6.3.4. We are required to process your personal data under applicable European Union and national law.
6.3.5. We must process your data in order to establish, exercise or defend claims.
6.3.6. You can submit a request to delete your personal data in the following ways:
Contact us by e-mail: info@velym.co.uk
By contacting us by phone: +447809379986
RIGHTS OF THE DATA SUBJECT
7.1. Right to receive information about data processing.
7.2. Right of access to processed data.
7.3. The right to request rectification of data.
7.4. The right to request deletion of data ("Right to be forgotten"). This right does not apply if the personal data whose removal is requested are also processed on a different legal basis, e.g. processing is necessary to perform a contract or fulfil an obligation under applicable law.
7.5. Right to restriction of data processing.
7.6. Right to object to data processing.
7.7. Right to data portability. The right to data portability must not adversely affect the rights and freedoms of others. The data subject does not have the right to transfer data in relation to personal data processed manually in systematised files, e.g. paper files.
7.8. The right to request not to apply a decision based solely on automated data processing, including profiling.
7.9. The right to lodge a complaint regarding the processing of personal data to the State Inspectorate for Personal Data Protection.
COMPANY'S LIABILITY
8.1. The company must provide the data subject with conditions to exercise the rights of the data subject, except for cases provided for by law, when it is necessary to ensure security or difense of the state, public order, prevention, investigation, detection or prosecution of criminal activity, important economic or financial interests of the state, professional or professional prevention, investigation and detection of ethical violations, protection of the rights and freedoms of the data subject or other persons.
PROCEDURE FOR EXERCISING THE RIGHTS OF THE DATA SUBJECT
9.1. In order to exercise their rights, the data subject may contact the Company:
9.1.1. by submitting a written application in person, by post, by proxy or by means of electronic communication - e-mail info@velym.co.uk;
9.1.2. orally - by phone +447809379986;
9.1.3. in writing - to the address VIVIDURÉ LTD, 18S, 45 Fitzjohns Avenue, London, NW3 5JU
9.2. In order to protect data against unlawful disclosure, the Company must verify the identity of the data subject after receiving the data subject's request to provide data or exercise other rights.
9.3. The Company's response to the data subject is provided no later than one month from the date of receipt of the data subject's request, taking into account the specific circumstances of personal data processing. If necessary, this period may be extended by a further two months, depending on the complexity and number of requests.
RESPONSIBILITY OF THE DATA SUBJECT
10.1. The data subject undertakes to:
10.1.1. informing the Company about changes in the information and data provided. It is important that the company has correct and up-to-date information about the data subject;
10.1.2. providing the necessary information so that, at the request of the data subject, the Company can identify it and make sure that it actually communicates or cooperates with a specific data subject (provide a document confirming the identity of the person or in the mode specified by legal acts or means of electronic communication enabling the correct identification of the data subject). This is necessary to protect the personal data of the data subject and other persons, so that the disclosed information about the data subject is provided only to the data subject without violating the rights of other persons.
FINAL PROVISIONS
11.1. The data subject, by providing personal data to the Company, accepts this Privacy Policy, understands its provisions and undertakes to comply with it.
11.2. In the course of development and improvement of the Company's operations, the Company has the right to unilaterally amend this Privacy Policy at any time. The company has the right to unilaterally, partially or completely change the Privacy Policy by announcing it on the website velym.co.uk.
11.3. Supplements or changes to the privacy policy enter into force on the day of their publication, i.e. from the day they are placed on the velym.co.uk website.
Other Technologies We May Use
Pixels: These are small objects embedded into a web page but are not visible. They are also known as "tags,” “web bugs,” or "pixel gifs." We use pixels to deliver cookies to your computer, monitor our website activity, make logging into our sites easier, and for online marketing activities. We also include pixels in our promotional email messages or newsletters to determine whether you open them and click on their links. This helps us understand whether you are an active user (which will prevent your data from being deleted due to inactivity). It also helps us measure the effectiveness of our marketing efforts, and derive insights and analysis, that we will use to personalize the content ofour communication and to guide our marketing
decisions (for example, if you opened an email but did not click on the links in it, we may decide to retarget you on Facebook).
Proximity-Based Beacons: Beacons send one-way signals to mobile apps you install on your phone over very short distances to tell you, for example, what products are on-sale as you walk through a store. Beacons only talk to your device when you get close enough and after you have given consent within the mobile application associated with a particular beacon. In turn, apps may provide us location information to help customize advertising and offers to you.
Mobile Device Identifiers and SDKs: We use software code in our mobile apps to collect information as you use our apps which is like what cookies collect on our websites. This will be information like your mobile phone identifiers (iOS IDFAs and Android Advertising IDs) and the way you use our apps.
Precise Geolocation: We may receive information about your exact location from things like global positioning system (GPS) coordinates (longitude and latitude) when you use our mobile apps. You will always get a pop-up notice on your phone or device asking for you to accept or reject allowing us to know exactly where you are in the world. You should understand that we will not always ask for consent to know generally that you are in a broader city, postal code, or province. For example, we do not consider it to be precise location if all we know is that you are somewhere in Indonesia or New Zealand.